Self-driving cars have been the dream of many a science fiction writer over the decades, and modern technology is drawing ever closer to making that dream a reality. The companies that have been selling cars with autonomous features have run into difficulties, which sometimes include lawsuits.
One such car maker is Tesla. Heather Lommatzsch has filed a lawsuit in Utah with the main complaint being that Tesla spokespeople weren’t honest when describing how to use her Model S’s Autopilot feature. Lommatzsch claims that she didn’t understand how to use the feature, which resulted in a serious crash. Her Model S collided with the back of a stopped firetruck, and Lommatzsch says that she was left with life-altering injuries.
Tesla issued a statement saying that they always recommend that drivers do not remove their hands from the steering wheel while using Autopilot. Moreover, the company emphasizes that this feature does not make vehicles impervious to crashes.
Lommatzsch charges that when she bought the car in 2016, the salespeople told her that she only had to touch the wheel intermittently. Additionally, she claims that when she realized that the car was not slowing down to avoid a collision with the firetruck, she attempted to manually use the brakes, but they failed.
Lommatzsch broke bones in her foot in the crash, and police charged her with a misdemeanor for not keeping a proper lookout. Dave Arnold, a spokesman for Tesla, notes that Lommatzsch told authorities that she was using the GPS feature on her cell phone before the crash. Data from the car suggests that her hands were not on the wheel for almost a minute and a half before the collision. Additionally, the car actually picked up speed for about three and a half seconds before the crash, and the brakes were manually engaged just a fraction of a second before the impact occurred.
It’s not clear which party will prevail in this lawsuit. However, this situation is a reminder for companies to ensure that their marketing campaigns and sales staff provide accurate portrayals of the features and benefits of any product.